All our Products have a free shipment fee, this means you don’t have to pay for shipping if you because usually our shipments are international this make take time to the destination if you want a faster delivery you can put a comment on your order that you want a faster delivery we will contact you in 1 to 2 days to agree for a fee so you can get your item as soon as possible.
We send worldwide with some exceptions**. Usually is from 20-35 days the delivery time, and for some countries is even faster but please expect those times if you are not from European Union, North America or Australia.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Will be accepted to return a product in the case that this is damage or any part is missing at the moment of receiving it.
As soon as possible when received the product, please contact My Anime Shop Online, provide us with your order information (number) and photos
Customer Service will respond to you within 2 business day with next steps
The customer is responsible for return shipping cost for all other returns so please choose a shipping carrier that provides tracking information as My Anime Shop Online is not responsible for lost shipments.
Products must be returned in the best condition that was received.
Upon receipt of your return, you will be refunded the original price you paid for the item, plus any applicable tax within 1 business day by Paypal. We will notify you via email when your refund has been issued.